how we work
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We like to keep things easy with three steps: a consultation, a reset, and then the refresh. Remember form follows function!
Consultation: We start with a chat to understand your space, goals and what you’d like help with. Based on the size of your project, we will determine whether half-day or full-day services are most appropriate.
Reset: We will get to work clearing the clutter - with a focus on function.
Refresh: The form and fun part - helping with the finishing touches to achieve your goals.
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A ½-hour consultation will help us determine the best approach to achieve your Reset Refresh goals. We'll ask questions like:
What is your main objective? (e.g. downsizing, help with a deceased estate, setting up a holiday rental, preparing to go to market, etc.)
Which spaces are the priority?
What is the size of the spaces?
What is the current state of the space(s)?
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We’ll thoughtfully guide the reset process by decluttering and sorting items into simple categories—broken, donation, unsure, and keep—making it easier to make decisions. Being clear on the function will help guide the decision-making process.
Since we’re a step removed from the emotional side of things, we can kindly ask the tricky questions to help make the best choices.
Don’t worry—nothing goes anywhere without your say-so. You’ll have the chance to review and approve everything before the next step.
We will clean as we go. Access to power, water and your preferred cleaning products is required. Moving boxes can be supplied (charges apply.)
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When refreshing your space, we’ll work with your favourite pieces and personal style to help bring everything together.
Just a heads-up—it’s not a staging service. We focus on using your things to make the space personal and unique.
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With 3 ½ hours, we tackle one or two spaces as agreed. Within this timeframe, we focus on your priority for the session.
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This service is especially handy when you’re moving into a new space, getting ready for open homes, or preparing for a special event.
The 7 hour, full-day service is ideal for larger jobs such as setting up holiday rentals or managing deceased estates - we can alleviate some of that burden for you.
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Please see below for the terms of service, which include costs.
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Email: info@resetrefresh.co.nz
Call or text 027 5200178
terms of service
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Service Description: Reset Refresh Ltd provides professional decluttering services, including categorisation and reorganisation of items, tailored to individual client needs, such as moving, downsizing, or estate management. Services offered are:
Consultation - 1/2 hour $75 (onsite or virtually).
Half-day service - 3 ½ hours, $300-$500 for 1 or 2 people.
Full day service - 7 hours, $600-$1000 for 1 or 2 people.
Additional hours can be arranged. POA.
Due to the variable nature of each site quotes will detail prices and any additional costs.
All prices quoted are exclusive of GST.
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Travel fees apply, per day. All prices quoted are exclusive of GST.
Central Auckland (CBD and surrounding urban areas) $30.
Greater Auckland $50.
Rodney district (Omaha etc) $150.
For Southern Lakes & Coromandel - POA.
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We will bring containers, sticky notes etc, to help with the Reset declutter.
Additional packing boxes - $8 each.
We love recycling, and can use your good-quality reusable boxes to pack and help sort items.
Charity donation drop, $40 for 4 boxes to Harbour Hospice (Auckland area only).
Storage systems are not included as part of the standard service (but can be arranged - POA.)
Complimentary labels (up to 20) - useful for linen cupboards etc.
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We will clean surfaces as we go. Cleaning products are not included.
Access to water and power, and preferred cleaning products, is required.
Access to rubbish and recycling bins is required.
Clients are responsible for deciding which items will be disposed of or donated. Reset Refresh will follow their instructions regarding the handling of specific belongings.
Rubbish removal is not included (but can be arranged - POA.)
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Clients must ensure legal ownership and give consent for any items being decluttered.
Clients must provide safe access to all areas where services will be performed.
Reset Refresh Ltd strive to handle all items with care, but we are not liable for accidental damages or breakages that may occur during the decluttering process. Clients will be notified promptly of any such incidents.
Confidentiality: Reset Refresh Ltd will respect the privacy of all clients in accordance with the Privacy Act 2020. We will handle all personal and sensitive information confidentially.
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All prices quoted are exclusive of GST.
Pricing and Payments: Services will be billed based on the agreed-upon rates (as per the quote).
A deposit of 25% is required to be paid within 7 days of quote acceptance. This ensures your booking is secure.
Full payments are due on the day of completion of services unless otherwise arranged.
Additional fees may apply for unexpected tasks or additional services not included in the original agreement. Clients will be notified as soon as practical of any additional fees.
A cancellation fee of 50% will apply if cancellations are not made at least 48 hours in advance for Auckland bookings and 1 week for out-of-Auckland bookings.
Any modifications to these terms must be made in writing and agreed upon by both parties.
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Refresh Reset Ltd is not a moving service. Moving larger items is not included. (Can be arranged - POA.)
Reset Refresh Ltd is not a staging (hire) service. We do not supply or hire items for house staging.
Reset Refresh Ltd is not a traditional cleaning service. (We are offering way more than a clean). For deep clean requirements, this can be arranged - POA.